Legal
Cancellation policy
Who sets the terms, when your card is charged, and what happens when plans change.
Each establishment sets its own terms
Accommodation24 does not impose a single cancellation policy across the directory. Every establishment sets its own refund bands, and those bands are shown in full on its listing page and again before you confirm anything.
The policy that applies to your stay is the one displayed at the moment you book. If an establishment changes its terms afterwards, the change does not affect a booking already made.
When your card is charged
For an establishment that confirms instantly, payment follows its stated schedule - usually a deposit at the time of booking and the balance before arrival. The exact timing is shown on the booking screen before you confirm.
For a request-to-book establishment, your card details are held but nothing is taken until the owner accepts. If they decline, or the response window passes without an answer, no charge is made at all.
If you need to cancel
Cancel from My bookings, or contact the establishment directly using the details on your confirmation. Your refund is calculated from the establishment's bands and the number of days remaining before arrival.
Where a refund is due, it is returned to the card used for the booking. Bank clearing usually takes three to five working days.
If the establishment cancels
If an establishment cancels a confirmed booking, you receive a full refund of everything paid, regardless of its own bands, and we will help you find an alternative for the same dates.
If an owner does not answer a request within their response window, the request expires on its own and no charge is made.
What a policy looks like
Most establishments use bands like these. Yours will be stated in exactly this form on the listing and on your confirmation - never as a table of percentages you have to interpret.
- Cancel 30 or more days before arrival and you receive a full refund.
- Cancel between 14 and 29 days before arrival and you receive a 50% refund.
- Cancel between 7 and 13 days before arrival and you receive a 25% refund.
- Cancel within 7 days of arrival, or don't arrive, and you receive no refund.
Not sure where your booking stands?
Every booking shows its state, its policy and its payment schedule on one screen.